A helping hand

What would you like to know?

Find answers about your village, rewards and payments.

Create your account

Enter your username, email, password and FaucetPay email. We check your FaucetPay account when you submit. Then open the verification email to activate your account.

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Find your verification email

Check your inbox and spam folder. Use the newest link. If the message has not arrived, request a fresh verification email.

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Different ways to earn

Complete eligible achievement goals or confirmed offers. Campaign coupon codes can bring additional rewards; each campaign explains what it gives.

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How offer rewards arrive

Read every requirement and start the offer from VillageRealm. A reward is recorded when the partner confirms the completion. Your reward is shown before you start.

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An offer reward is missing

Check the date and name in Offers you opened. Some completions take longer to be confirmed. Contact support with the offer name and date; you can add pictures to the conversation.

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Why a reward was reversed

A partner can reverse a cancelled or invalid completion. Its original RT reward is removed. If needed, future RT earnings clear the remaining amount before another withdrawal.

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Request a payment

Open Withdraw, check the minimum and available RT, then choose the amount and payment currency. Review the fee and final amount before confirming. Payments are sent manually on the published payment day.

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Understand available and reserved RT

Available RT can be used for eligible requests. A payment request moves its RT into Reserved while it is being reviewed. Cancelling an eligible request releases its reservation.

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Plan your next building

Open My building project from More, choose a building and target level, then select Save building goal. Your saved goal and material progress appear on that page. Saving a plan does not spend materials or start construction.

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Explore the map

Use building search to find a structure. Map layers can show resources, buildings or work in progress. Building names are on by default; the label button turns them on or off.

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Take a village picture

Choose the camera button on your map. Save picture downloads your current view. Back to village or Escape brings back the map controls.

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Decorate your village

Browse the Decorations shop, preview a favourite on your map and review its Deposit Token price before buying. Your collection keeps every purchased copy; moving and picking up decorations are free.

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Get more Wood, Stone and Iron

Gather Wood and Stone from ready spots, or use completed producers. Storage limits stop extra supplies from accumulating. Check your village before planning another building.

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Change your payment destination

Open Payment Settings in Account to review the saved destination. Changes require your password and may apply a security hold.

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Choose map and browser preferences

Open Activity & preferences to choose map effects and browser alerts.

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Download your personal data

Open Privacy & data and confirm your password to prepare an export.

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Museum, Library and Clock Tower

Build a Museum to choose earned achievements and collected decorations to exhibit. The Library publishes story pages you write. The Clock Tower shows Realm time and your ongoing building work. Exhibits and stories follow your village sharing setting.

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Keep your account safe

Review your sessions in Account and end any browser you do not recognize. Change your password if someone else may know it. Never include passwords or access codes in a support message.

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YOUR VILLAGE COMPANION

Map tips

A quick answer for your next move, from your first harvest to a busy village.

MAKE YOURSELF AT HOME

Move around your village

Drag the map to explore. Use + and − to zoom, and the target button to return to the opening view. On a touchscreen, drag with one finger or pinch with two fingers.

  • Scroll normally to read the page. Hold Ctrl or Command while scrolling to zoom the map.
  • With the map focused, use the arrow keys to move, + or − to zoom and Home to return to the opening view.
  • Building names start visible. The label button switches between showing and hiding them.
Need a longer guide?

Use the user guide for your next steps or search Help & guides for a specific question.