What would you like to know?
Find answers about your village, rewards and payments.
Create your account
Enter your username, email, password and FaucetPay email. We check your FaucetPay account when you submit. Then open the verification email to activate your account.
Open this pageFind your verification email
Check your inbox and spam folder. Use the newest link. If the message has not arrived, request a fresh verification email.
Open this pageDifferent ways to earn
Complete eligible achievement goals or confirmed offers. Campaign coupon codes can bring additional rewards; each campaign explains what it gives.
Open this pageHow offer rewards arrive
Read every requirement and start the offer from VillageRealm. A reward is recorded when the partner confirms the completion. Your reward is shown before you start.
Open this pageAn offer reward is missing
Check the date and name in Offers you opened. Some completions take longer to be confirmed. Contact support with the offer name and date; you can add pictures to the conversation.
Open this pageWhy a reward was reversed
A partner can reverse a cancelled or invalid completion. Its original RT reward is removed. If needed, future RT earnings clear the remaining amount before another withdrawal.
Open this pageRequest a payment
Open Withdraw, check the minimum and available RT, then choose the amount and payment currency. Review the fee and final amount before confirming. Payments are sent manually on the published payment day.
Open this pageUnderstand available and reserved RT
Available RT can be used for eligible requests. A payment request moves its RT into Reserved while it is being reviewed. Cancelling an eligible request releases its reservation.
Open this pagePlan your next building
Open My building project from More, choose a building and target level, then select Save building goal. Your saved goal and material progress appear on that page. Saving a plan does not spend materials or start construction.
Open this pageExplore the map
Use building search to find a structure. Map layers can show resources, buildings or work in progress. Building names are on by default; the label button turns them on or off.
Open this pageTake a village picture
Choose the camera button on your map. Save picture downloads your current view. Back to village or Escape brings back the map controls.
Open this pageDecorate your village
Browse the Decorations shop, preview a favourite on your map and review its Deposit Token price before buying. Your collection keeps every purchased copy; moving and picking up decorations are free.
Open this pageGet more Wood, Stone and Iron
Gather Wood and Stone from ready spots, or use completed producers. Storage limits stop extra supplies from accumulating. Check your village before planning another building.
Open this pageChange your payment destination
Open Payment Settings in Account to review the saved destination. Changes require your password and may apply a security hold.
Open this pageChoose map and browser preferences
Open Activity & preferences to choose map effects and browser alerts.
Open this pageDownload your personal data
Open Privacy & data and confirm your password to prepare an export.
Open this pageMuseum, Library and Clock Tower
Build a Museum to choose earned achievements and collected decorations to exhibit. The Library publishes story pages you write. The Clock Tower shows Realm time and your ongoing building work. Exhibits and stories follow your village sharing setting.
Open this pageKeep your account safe
Review your sessions in Account and end any browser you do not recognize. Change your password if someone else may know it. Never include passwords or access codes in a support message.
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